PLEASE TICK ONE BOX ONLY, WHERE INDICATED

 Q1.       Please indicate what type of work we undertook for you?

          Civil Litigation    Landlord/Tenant    Debt Recovery    Employment     Wills & Probate

             Commercial Contracts    Commercial Litigation    Other (please specify)

Q2.        How satisfied were you with our overall level of service?

            Very satisfied    Fairly Satisfied     Fairly Dissatisfied     Very dissatisfied     Undecided

 Q2a.     If dissatisfied, please tell us briefly why this is

Q3.       Did we give you information/advice that was easy to understand?

            Very easy     Fairly easy     Fairly difficult     Very Difficult    Undecided

Q3a.     How might we improve?

Q4.       How informative did you find our staff?

            Very good    Fairly good    Fairly poor     Very poor     Undecided

  Q5.      How well did we keep you up-to-date with progress? (If one off advice given – this is not applicable)

            Very well     Fairly well    Fairly poor     Very poor    Undecided

  Q6.      How well did we listen to what you had to say?

            Very well     Fairly well     Fairly poor     Very poor     Undecided

Q7.       Did we treat you fairly at all times?

            Yes     No     Don’t know

 Q7a     If you believe you were treated unfairly due to e.g. your ethnic background, sex, religion or any other reason, please tell us briefly what happened

 Q8.      Would you recommend us to someone else if they needed legal help or advice?

            Certain to     Likely to     Unlikely to     Certain not to     Undecided

 Q8a.     Please give your reason(s) for your answer above

Q9.       Was the result of your case better, worse or the same as we had advised you?

            Better     Same     Worse

Q10.     Please tell us how you heard about our organisation and whether it was easy or difficult to make initial contact

Q11.     Do you have any further comments or suggestions that may help us to improve our level of service? Please continue on another sheet if necessary.

Thank you for completing this questionnaire. Your responses are completely confidential. However, if you would like us to contact you to discuss any of the issues raised, please complete your name and address below.

IF YOU DO NOT REQUIRE US TO CONTACT YOU PLEASE LEAVE THIS SECTION BLANK.

Title     ---- Mr Mrs Miss Ms Dr       First Name          Surname    

Building Name      Building Number        

Street          Town

County           Post Code

Telephone     Email

IF YOU WOULD LIKE TO LEAVE A SHORT TESTIMONIAL OF YOUR OVERALL EXPERIENCE WITH US,  WHICH WE CAN USE ON OUR WEBSITE, PLEASE COMPLETE THE FORM BELOW.

Title     ---- Mr Mrs Miss Ms Dr       First Name          Surname    

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